Terms and Conditions 9s — Read Before You Play

In this Terms and Conditions document, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "Platform" refers to the 9s website accessible at https://9s.lc, including all sub-pages, mobile applications, and related services.
• "Member" or "User" refers to any individual who has registered a valid account on the 9s platform.
• "Services" refers to all games, sports betting, promotions, loyalty programmes, and any other features available on the platform.
• "Account Balance" refers to the total credits accumulated in a member's account, encompassing both real money and bonus credits.
• "Wagering Requirement" refers to the number of times a member must wager the bonus amount before being permitted to make a withdrawal.
• "KYC" (Know Your Customer) refers to the identity verification process conducted by 9s to meet legal compliance requirements and prevent fraud.
• "9s", "we" or "the company" refers to 9s Entertainment Ltd, the owner and operator of this platform.

To register and use the 9s platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and each time the platform is used.
• Be located in a geographic region where the use of online gambling services is not legally prohibited.
• Not currently subject to any active self-exclusion on any recognised gambling platform.
• Have full legal capacity to enter into a binding agreement.

Each individual is only permitted to hold one account only. Registering multiple accounts is strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of balances. During registration, you are required to provide truthful, accurate, and up-to-date information, including your full name, date of birth, address, and contact details.

Your account password is your personal responsibility. 9s will not be liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

9s supports a variety of popular payment methods in Malaysia for our members' convenience. All financial transactions are protected by 256-bit SSL encryption to keep your data secure at all times.

Accepted Deposit Methods:

• Online banking: Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong Bank
• Digital wallets: Touch 'n Go eWallet, GrabPay
• Bank transfer (FPX) — deposits processed within seconds

Limits & Processing Times:

9s does not charge any processing fees for deposits or withdrawals. However, your bank or digital wallet provider may impose their own charges, which are beyond our control. Any deposit that cannot be identified within 24 hours must be reported to our support team with proof of transaction.

9s offers a wide range of bonuses and promotions designed to add value to your gaming experience. All bonuses are subject to the specific terms stated in each promotional offer. The general terms applicable to all bonuses are as follows:

• The welcome bonus may only be claimed once per new member, based on one name, one address, one phone number, and one device.
• The wagering requirement must be fully met before any withdrawal from a bonus balance is processed.
• Bonuses have an expiry period stated in the offer — any bonus not used within that period will be automatically forfeited.
• 9s reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice if abuse is suspected.
• Bonus abuse includes but is not limited to: bonus baiting, use of automated software, and multi-account collusion to manipulate promotional terms.

The 9s VIP Programme offers eight membership tiers with progressively increasing rewards, including weekly cashback, higher withdrawal limits, a personal account manager, and invitations to exclusive events. VIP points are calculated based on total valid wagering and cannot be transferred between accounts.

All games available on the 9s platform use a Random Number Generator (RNG) that has been verified by independent international audit bodies. This ensures every game outcome is genuinely random and cannot be manipulated by any party, including 9s itself.

The Return to Player (RTP) percentage for each game is displayed transparently in the relevant game information. RTP is a long-term average and does not guarantee results for any individual gaming session.

• The outcome of all games is final and cannot be disputed once settled by the system.
• If a technical disruption occurs during an active game, 9s will use server records to determine the valid outcome.
• Confirmed bets cannot be cancelled. 9s is not responsible for any bets placed unintentionally.
• The use of automated software, bots, or any tool that provides an unfair advantage is strictly prohibited and may result in account closure.

9s is fully committed to promoting responsible gambling. We believe gambling should be a form of entertainment only, not a source of income or a way to resolve financial difficulties.

As a 9s member, you are responsible for:

• Set personal limits on playing time and the amount of money allocated to gambling activity.
• Not playing while under stress, emotionally distressed, or under the influence of alcohol or drugs.
• Use the self-control tools provided by 9s, including daily deposit limits, loss limits, cool-off periods, and self-exclusion if needed.
• Notify 9s immediately if you feel your gambling activity is becoming uncontrolled.

9s provides self-exclusion that allows members to restrict access to their account for a chosen period — from 24 hours up to permanent exclusion. Once self-exclusion is activated, it cannot be reversed within the chosen period. For more information, visit the Responsible Gambling us.

9s takes the protection of all members' personal data seriously. We collect, process, and store your personal information in accordance with our privacy policy, which can be read in full on the Privacy Policy.

The information we collect includes full name, date of birth, address, phone number, email address, and financial information required for transaction processing and KYC verification. All data is protected by 256-bit SSL encryption and stored on secure servers with restricted access.

• 9s will not sell, rent, or share your personal information with third parties without your consent, except where required by law.
• You have the right to request a copy of the personal data we hold about you.
• You may request the correction or deletion of your personal data, subject to applicable legal retention requirements.
• Cookies are used to enhance the user experience and can be managed through your browser settings.

9s provides this platform on an "as-is" basis. While we make every effort to ensure service availability and reliability, we cannot guarantee that the platform will be free from interruptions, errors, or unexpected downtime.

9s shall not be liable for:

• Any loss or damage arising from service disruptions caused by factors beyond our control, including network issues, power outages, or natural disasters.
• Indirect loss of profits, opportunities, data, or reputation resulting from the use of or inability to use the platform.
• Actions or omissions by third parties, including payment service providers, game providers, or network providers.
• Any losses resulting from unauthorized access to your account due to your own negligence.

9s's total liability to you under any circumstances shall not exceed the total amount you deposited in the 30 days prior to the claim arising.

9s reserves the right to suspend, freeze, or close any member account at any time if we have reasonable grounds to believe that:

• The member has violated any provision of these Terms and Conditions.
• The account is being used for fraudulent activity, money laundering, or any other illegal activity.
• The member is currently or has previously abused any bonus or promotion offered by 9s.
• Information provided during registration or the KYC process is false or inaccurate.
• The account belongs to an individual under the age of 18.

If an account is closed for valid reasons such as a terms violation, the remaining balance may be fully forfeited. Members who wish to voluntarily close their account may do so through account settings or by contacting our support team. Once voluntarily closed, all eligible balances will be returned after KYC verification is complete.

9s reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice to members. Changes take effect immediately upon being posted on this website. It is your responsibility to review this page periodically to stay informed of the latest terms.

Continued use of the 9s platform following any changes to these Terms and Conditions constitutes your full acceptance of the revised terms.

Applicable Law: These Terms and Conditions are governed by and interpreted in accordance with the laws under the jurisdiction of the international gambling licence held by 9s Entertainment Ltd. Any disputes arising from or relating to these terms shall be resolved through binding arbitration.

Dispute Resolution: We encourage all members to contact our support team first to resolve any issues or complaints. If a resolution cannot be reached through customer support within 30 days, members may request resolution through a recognised independent arbitration body.